Refund policy

Return, Refund & Money-Back Guarantee Policy – Cleanvox

At Cleanvox, customer satisfaction is important to us. We aim to provide high-quality cleaning products and a fair, transparent process for returns, refunds and replacements.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

For a standard return, the product must:

  • Be unused and in the same condition in which it was received

  • Be in its original packaging

  • Include proof of purchase, such as an order confirmation or receipt

Products covered by our 100% Money-Back Guarantee are subject to the separate conditions stated below.

100% Money-Back Guarantee

Products displaying the 100% Money-Back Guarantee on their product page at the time of purchase may be tried with confidence.

If you are not satisfied with the product’s performance, you may submit a money-back request within 14 days of receiving your order.

To qualify:

  • The product must have displayed the Money-Back Guarantee when purchased

  • The product must have been used according to the instructions provided

  • A valid order number or proof of purchase must be provided

  • You must briefly explain the reason for dissatisfaction

  • Photos or videos may be requested to help us review the claim

  • The remaining product and original packaging must be returned if requested by Cleanvox

Approved claims will receive a refund of the product price actually paid. Original delivery charges and return-delivery costs are non-refundable unless the item was damaged, defective or incorrect when delivered.

The Money-Back Guarantee does not apply where:

  • The product has been completely or excessively used

  • The product was misused or used contrary to its directions or safety warnings

  • The product was mixed with another chemical or cleaning product

  • Proof of purchase cannot be provided

  • The request is submitted more than 14 days after delivery

How to Request a Return or Refund

Before returning any item, contact us for approval:

Email: cleanvoxpk@gmail.com
Phone/WhatsApp: 0303-7496699

Please provide your order number, contact details and reason for the request. If your request is approved, we will provide the return instructions.

Items returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it is delivered.

If you receive a damaged, defective or incorrect item, contact us as soon as possible. After verification, Cleanvox may arrange a replacement or refund.

Where the issue is confirmed to be our responsibility, the customer will not be charged the related return or replacement delivery cost.

Non-Returnable Items

The following items are not eligible for a standard return:

  • Used or opened cleaning products, unless covered by the Money-Back Guarantee

  • Sale or discounted items, unless covered by the Money-Back Guarantee or received damaged, defective or incorrect

  • Custom or special-order products

  • Items that are not in their original condition

  • Items returned without prior approval

  • Items for which a return request is submitted after 14 days

Refunds and Replacements

Once the returned item or Money-Back Guarantee claim has been received and reviewed, we will notify you whether it has been approved or declined.

If approved, Cleanvox will process the applicable refund or replacement. The time required for the refund to appear may vary depending on the payment or refund method.

Exchanges

For an eligible exchange:

  1. Contact Cleanvox and obtain return approval

  2. Return the eligible item according to the provided instructions

  3. Place a new order or request an approved replacement

Contact Information

Cleanvox
234 – Satellite Town, Mandi Burewala, Punjab 61010, Pakistan
Email: cleanvoxpk@gmail.com
Phone/WhatsApp: 0303-7496699

Cleanvox – Clean Today, Better Tomorrow.